Process of Training and Development of Human Resources during the Pandemic at PT PLN (PERSERO) Main Distribution Unit, Greater Jakarta

Abstract

PT PLN (Persero) Main Distribution Unit (UID) Jakarta Raya is a state-owned enterprise (BUMN) operating in the electricity sector which always strives to provide the best electricity services through improving and developing the knowledge and skills of its workforce in various conditions. This research aims to find out what the training and human resource development process is like at PT PLN (Persero) Greater Jakarta Distribution Main Unit during the pandemic. This research uses a descriptive qualitative approach. Data collection was carried out using observation and interview techniques with two informants from PT PLN (Persero) Main Unit Jakarta Raya. To support the data from interviews and observations, several relevant documentation was also carried out. The results of this research show that the training and human resource development process at PT PLN (Persero) UID Jakarta Raya is divided into several processes, namely the process of needs analysis, training design, implementation and evaluation. During the pandemic, all training and development activities were adjusted to be carried out online.