Creating a High-Performance Corporate Culture: A Case Study of PT Telkom Indonesia Regional 4
Keywords:
corporate culture, employee, high-performance, Telkom Indonesia
Abstract
Having highly dedicated employees who have good performance will help the company achieve its vision and mission. This study aims to discover how to create a high-performing corporate culture at PT Telkom Indonesia Regional 4. The method in this study uses a qualitative approach through case studies. The research used interview techniques with three informants from the Human Capital Unit of PT Telkom Indonesia Regional 4. The findings from this study indicate several aspects related to the company's process of building a high-performance culture, including the components of organizational culture, organizational sub-culture, high-performance culture, socialization of organizational culture, leadership attitudes towards organizational culture, and high-performance cultural systems. In implementing the process, PT Telkom Indonesia Regional 4 has challenges such as company transformation, minimal employee involvement, and diversity of backgrounds. To overcome these challenges so that creating a high-performance culture continues to run effectively, PT Telkom Indonesia Regional 4 innovates in the work environment, adjusts the culture to the workload, is adaptive, and builds personal relationships through sharing sessions with the employee union.
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Udomkit, N., & Schreier, C. (2017). Tie the ties: The significance of the binding networks in SMEs’ internationalization process. Journal of Asia-Pacific Business. https://doi.org/10.1080/10599231.2017.1272992
Asemokha, A., Torkkeli, L., Faroque, A. R., & Saarenketo, S. (2020). Business model innovation in international performance: the mediating effect of network capability. International Journal of Export Marketing, 3(4), 290. https://doi.org/10.1504/IJEXPORTM.2020.109525
Brink, T. (2017). SME routes for innovation collaboration with larger enterprises. Industrial Marketing Management, 64, 122–134.
Chong, S., Hoekstra, R., Lemmers, O., Van Beveren, I., Van Den Berg, M., Van Der Wal, R., & Verbiest, P. (2019). The role of small- and medium-sized enterprises in the Dutch economy: an analysis using an extended supply and use table. Journal of Economic Structures, 8(1), 1–24. https://doi.org/10.1186/S40008-019-0139-1/TABLES/5
Costa, E., Lucas Soares, A., & Pinho de Sousa, J. (2017). Institutional networks for supporting the internationalisation of SMEs: the case of industrial business associations. Journal of Business and Industrial Marketing, 32(8), 1182–1202. https://doi.org/10.1108/JBIM-03-2017-0067/FULL/XML
Dadzie, Z., Agyapong, A., & Suglo, A. (2020). The role of internationalization in entrepreneurial orientation-performance link: empirical study of SMEs in a developing nation perspective. Review of International Business and Strategy, 31(2), 257–280. https://doi.org/10.1108/RIBS-09-2019-0126/FULL/XML
Degong, M., Ullah, F., Khattak, M. S., & Anwar, M. (2018). Do international capabilities and resources configure firm’s sustainable competitive performance? Research within Pakistani SMEs. Sustainability, 10(11), 4298.
Do, H., Nguyen, B., & Shipton, H. (2023). Innovation and internationalization in an emerging market context: Moderating effects of interpersonal and organizational social networks. Journal of International Management, 29(2), 101014. https://doi.org/10.1016/J.INTMAN.2023.101014
Eggers, F. (2020). Masters of disasters? Challenges and opportunities for SMEs in times of crisis. Journal of Business Research, 116, 199–208. https://doi.org/10.1016/J.JBUSRES.2020.05.025
Foghani, S., Mahadi, B., & Omar, R. (2017). Promoting clusters and networks for small and medium enterprises to economic development in the globalization era. Sage Open, 7(1), 2158244017697152.
Gamage, S. K. N., Ekanayake, E. M. S., Abeyrathne, G. A. K. N. J., Prasanna, R. P. I. R., Jayasundara, J. M. S. B., & Rajapakshe, P. S. K. (2020). A Review of Global Challenges and Survival Strategies of Small and Medium Enterprises (SMEs). Economies 2020, Vol. 8, Page 79, 8(4), 79. https://doi.org/10.3390/ECONOMIES8040079
Hilmersson, F. P., & Hilmersson, M. (2021). Networking to accelerate the pace of SME innovations. In Journal of Innovation & Knowledge. Elsevier. https://www.sciencedirect.com/science/article/pii/S2444569X20300378
Hilmersson, M., Johanson, M., Lundberg, H., & ... (2021). Opportunity novelty, improvisation and network adaptation in the internationalization of Swedish SMEs. Thunderbird …. https://doi.org/10.1002/tie.22182
Hollender, L., Zapkau, F. B., & Schwens, C. (2017). SME foreign market entry mode choice and foreign venture performance: The moderating effect of international experience and product adaptation. International Business Review, 26(2), 250–263. https://doi.org/10.1016/J.IBUSREV.2016.07.003
Jafari-Sadeghi, V., Amoozad Mahdiraji, H., Bresciani, S., & Pellicelli, A. C. (2021). Context-specific micro-foundations and successful SME internationalisation in emerging markets: A mixed-method analysis of managerial resources and dynamic capabilities. Journal of Business Research, 134, 352–364. https://doi.org/10.1016/J.JBUSRES.2021.05.027
Journeault, M., Perron, A., & Vallières, L. (2021). The collaborative roles of stakeholders in supporting the adoption of sustainability in SMEs. Journal of Environmental Management, 287, 112349. https://doi.org/10.1016/J.JENVMAN.2021.112349
Karami, M., & Tang, J. (2019). Entrepreneurial orientation and SME international performance: The mediating role of networking capability and experiential learning. Https://Doi.Org/10.1177/0266242618807275, 37(2), 105–124. https://doi.org/10.1177/0266242618807275
Masiello, B., & Izzo, F. (2019). Interpersonal Social Networks and Internationalization of Traditional SMEs. Journal of Small Business Management, 57(S2), 658–691. https://doi.org/10.1111/JSBM.12536
Massaro, M., Moro, A., Aschauer, E., & Fink, M. (2019). Trust, control and knowledge transfer in small business networks. Review of Managerial Science, 13(2), 267–301. https://doi.org/10.1007/S11846-017-0247-Y/TABLES/9
Peng, M. Y.-P., & Chang, Y.-S. (2023). Do Social Network Relationships and Overseas Market Orientation Affect SMEs’ International Performance? A Dynamic Internationalization Capability Perspective. SAGE Open, 13(1), 215824402311530. https://doi.org/10.1177/21582440231153050/ASSET/IMAGES/LARGE/10.1177_21582440231153050-FIG2.JPEG
Prasanna, R. P. I. R., Jayasundara, J. M. S. B., Gamage, S. K. N., Ekanayake, E. M. S., Rajapakshe, P. S. K., & Abeyrathne, G. A. K. N. J. (2019). Sustainability of SMEs in the competition: A systemic review on technological challenges and SME performance. In Journal of Open Innovation: Technology, Market, and Complexity (Vol. 5, Issue 4, p. 100). Multidisciplinary Digital Publishing Institute. https://doi.org/10.3390/joitmc5040100
Puthusserry, P., Khan, Z., Knight, G., & Miller, K. (2020). How Do Rapidly Internationalizing SMEs Learn? Exploring the Link Between Network Relationships, Learning Approaches and Post-entry Growth of Rapidly Internationalizing SMEs from Emerging Markets. Management International Review, 60(4), 515–542. https://doi.org/10.1007/S11575-020-00424-9/TABLES/3
Sandberg, S., Sui, S., & Baum, M. (2019). Effects of prior market experiences and firm-specific resources on developed economy SMEs’ export exit from emerging markets: Complementary or compensatory? Journal of Business Research. https://www.sciencedirect.com/science/article/pii/S0148296318304879
Sharafizad, J., & Brown, K. (2020). Regional small businesses’ personal and inter-firm networks. Journal of Business & Industrial Marketing. https://doi.org/10.1108/JBIM-09-2019-0432
Stoian, M. C., Rialp, J., & Dimitratos, P. (2017). SME networks and international performance: Unveiling the significance of foreign market entry mode. Journal of Small Business …. https://doi.org/10.1111/jsbm.12241
Su, F., Khan, Z., Lew, Y. K., Park, B. Il, & ... (2020). Internationalization of Chinese SMEs: The role of networks and global value chains. In BRQ Business …. journals.sagepub.com. https://doi.org/10.1177/2340944420916339
Udomkit, N., & Schreier, C. (2017). Tie the ties: The significance of the binding networks in SMEs’ internationalization process. Journal of Asia-Pacific Business. https://doi.org/10.1080/10599231.2017.1272992
Published
2023-10-07
How to Cite
Radityo Anwar Muhaimin, & Arif Hartono. (2023). Creating a High-Performance Corporate Culture: A Case Study of PT Telkom Indonesia Regional 4. Asian Journal of Management, Entrepreneurship and Social Science, 3(04), 747-764. Retrieved from http://www.ajmesc.com/index.php/ajmesc/article/view/390
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